Refund policy

Returns & Refunds Policy

At Deen & Scent, we take great care in curating and packaging every fragrance to the highest standard. Due to the nature of our products, we have the following policy in place:

All Sales Are Final on Opened Products For hygiene and safety reasons, we are unable to accept returns or offer refunds on any fragrance that has been removed from its original packaging or has been opened. This applies to all perfumes and fragrance products sold on our store.

Damaged or Faulty Items If your order arrives damaged or defective, please contact us within 48 hours of delivery at admin@deenandscent.co.uk with photographic evidence. We will assess each case individually and, where applicable, offer a replacement or store credit.

Unopened Items Unopened and unused items in their original sealed packaging may be eligible for a return within 14 days of delivery. The customer is responsible for return postage costs. Items must be received in perfect condition to qualify for a refund.

How to Request a Return To initiate a return, please email us atadmin@deenandscent.co.uk with your order number and reason for return. We will respond within 2–3 business days.

This policy does not affect your statutory rights under UK consumer law.